Welcome to Our Help Center

At **Furry Faces**, we are committed to providing you with a seamless shopping experience. If you have any questions or need assistance, please refer to the sections below to find helpful information. If you cannot find what you're looking for, don't hesitate to contact us directly.

Order Support

If you have any questions regarding your order, such as tracking information or shipping details, please feel free to reach out to our support team. We process orders within **1 to 3 business days**, and you'll receive an email notification once your order ships.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we accept returns within **30 days** from the date of receipt. Please ensure the item is unused, in its original condition, and in its original packaging. For assistance, please email us at **info@cozyfds.com**.

Shipping Information

We offer **free domestic shipping** on all orders within the United States. For international orders, shipping rates are calculated at checkout. Shipping times may vary based on your location, but we aim to provide prompt and reliable delivery. For more details, please visit our Shipping Information page.

Product Care

To keep your custom pet portrait pillow in the best condition, we recommend following the care instructions included with your product. Most of our pillows are machine washable on a gentle cycle, but please check the care tag for specifics.

Contact Us

If you have any questions or need further assistance, our friendly customer support team is here to help!

Email: info@cozyfds.com

Address: 1855 Lakewood Ranch Blvd, Bradenton, FL 34211

Phone: +1 912-877-0186