FAQ
FAQ - Furry Faces
Frequently Asked Questions
1. What products does Furry Faces offer?
We offer a variety of custom pet portrait pillows, featuring your pet’s face on high-quality, soft cushions.
2. How can I order a custom pet portrait pillow?
You can easily place an order on our website by uploading a photo of your pet and selecting your desired pillow size and style.
3. How long does it take to receive my order?
Orders typically ship within 1 to 3 business days. Delivery times vary based on your location, but it usually takes 7-10 business days for domestic orders.
4. Can I return my custom pet portrait pillow?
Custom pet portrait pillows are made to order, so we do not accept returns unless the product is defective or damaged during shipping.
5. How do I contact customer service?
You can reach us by email at info@cozyfds.com or by phone at +1 912-877-0186.
6. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website and redeemed at checkout.
7. Can I cancel or change my order after it has been placed?
Once an order is placed, we begin processing it immediately. Unfortunately, we cannot cancel or modify orders once they have been submitted.
8. Is shipping free?
Yes, we offer free shipping on all orders within the United States. International shipping rates vary by destination.
9. Do you ship internationally?
Yes, we do ship internationally. Shipping rates and times will vary based on the destination country.
10. Can I ship to a P.O. box?
Yes, we do ship to P.O. boxes for domestic orders. However, some international locations may have restrictions on shipping to P.O. boxes.
11. How do I care for my pet portrait pillow?
To keep your pillow looking its best, we recommend spot cleaning with a damp cloth or machine washing it on a gentle cycle, depending on the fabric.
12. Can I order a pillow with multiple pets on it?
Yes, we can create custom pillows with multiple pets. Please contact us via email for custom requests.
13. How do I know if my order was successful?
You will receive an order confirmation email shortly after placing your order. If you don’t receive it, please check your spam folder or contact us.
14. What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay for your convenience.
15. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this to track your order on the carrier’s website.
16. What should I do if my order is damaged or defective?
Please contact us immediately at info@cozyfds.com with photos of the damaged item, and we will assist you with a replacement or refund.
17. Are your pillows hypoallergenic?
Yes, our pillows are made with hypoallergenic materials to ensure comfort and safety for all pet lovers.
18. Can I send a custom message with my order?
Yes, you can include a custom message with your order during checkout. We will include it with the pillow for a personalized touch.
19. Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information on wholesale opportunities.
20. How can I stay updated on new products and promotions?
You can sign up for our newsletter at the bottom of our website to receive updates on new products, sales, and promotions.